Client Responsibilities and Rights Title

Apply for VR Services
Who Is Eligible
If I am Eligible for VR Services
What Services Does VR Provide
What VR Programs are Offered

Client Responsibilities

  • Be an active and full partner in the VR process.

  • Comply with reasonable requirements and keep appointments.

  • Cooperate and follow through with my plan for employment, AND ACHIEVE EMPLOYMENT.

  • Notify counselor of any changes that may affect my rehabilitation.

  • Apply for and utilize comparable benefits when available.

  • Participate financially as negotiated through financial needs assessment.

  • Understand that IDVR will not pay for good or services without prior approval in writing.  Any debt I incur, without this approval, is my responsibility.

  • Ask questions when I do not understand information and be sure I am informed about services.

Client Rights

  • IDVR services will be provided without regard to sex, race, color, creed, home of national origin, age, disabling condition or veteran status.

  • Eligibility will be determined solely on the existence of:

Documented physical or mental impairment (disability)  
Substantial impediment (barrier) to employment
Requires VR services to become employed
Ability to benefit in terms of an employment outcome

OR

SSI or SSDI recipients who intend to achieve an employment outcome

  • A written eligibility determination within sixty (60) days unless I agree to an extension in writing.  

  • Vocational Rehabilitation will provide an appropriate mode of communication.

  • Appropriate assistive technology for evaluation or services leading to employment.

  • Make meaningful and informed choices, during assessments, in the selection of employment outcomes, in services needed to achieve employment outcomes and on available services and vendors.

  • Full involvement in all decisions.  Participate in writing my rehabilitation plan, amendment or changes.

  • Options for writing the Individual Plan for Employment (IPE) are: with assistance from your VR Counselors, or other resources, or without assistance from VR.

  • Be informed about Post Employment Services and closure decisions.

  • All IDVR information is confidential and can only be released with my written permission, except for audits, mandated research efforts, law enforcement investigations, court subpoena, judicial order or other releases required by law or formal agreement.

  • Access information from my file, unless not allowed by law.

  • Understand that I have 10 days to file in writing, a request for an informal dispute resolution (administrative review), mediation or impartial due process hearing (fair hearing) to resolve contested actions.

  • The Client Assistance Program (CAP) has been explained and brochure received by me.

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